Designing Service Machines

Designing Service Machines Book Details:

Publisher : Springer

ISBN-13 : 9811309175

Page : 82 pages

Rating : 4.5/5 from 175 voters

This book presents a general conceptual framework to translate principles of system science and engineering to service design. Services are co-created immaterial, heterogeneous, and perishable state changes. A service system includes the intended benefit to the customer and the structure and processes that accomplish this benefit. The primary focus is on the part of the service system that can reproduce such processes, called here a Service Machine, and methodological guidelines on how to analyze and design them. While the benefit and the process are designed based on the domain knowledge of each respective field, service production systems have common properties. The Service Machine is a metaphor that elicits the fundamental characteristics of service systems that do something efficiently, quickly, or repeatedly for a defined end. A machine is an artifact designed for a purpose, has several parts, such as inputs, energy flows, processors, connectors, and motors assembled as per design specifications. In case of service machine, the components are various contracts assembled on contractual frames. The book discusses Emergency Medical Services (EMS) and Emergency Departments (ED) as cases. They illustrate that service machines need to be structured to adapt to the constraints of the served market acknowledging the fact that services are co-created through the integration of producers’ and customers’ resources. This book is highly recommended for those who are interested in understanding the fundamental concepts of designing service machines.

More Books:

Designing Service Machines
Language: en
Pages: 82
Authors: Ram Babu Roy
Categories: Business & Economics
Type: BOOK - Published: 2018-06-29 - Publisher: Springer

This book presents a general conceptual framework to translate principles of system science and engineering to service design. Services are co-created immateria
Designing Service Excellence
Language: en
Pages: 194
Authors: Brian Hunt
Categories: Business & Economics
Type: BOOK - Published: 2014-11-13 - Publisher: CRC Press

The moment of truth—that instant when consumers experience and judge service quality—is often a deciding factor in business success. Designing Service Excel
1980 Census of Population
Language: en
Pages:
Authors:
Categories: Industries
Type: BOOK - Published: 1982 - Publisher:

Machine Design
Language: en
Pages:
Authors:
Categories: Engineering
Type: BOOK - Published: 1995 - Publisher:

Exam 70-413 Designing and Implementing a Server Infrastructure
Language: en
Pages: 576
Authors: Microsoft Official Academic Course
Categories: Computers
Type: BOOK - Published: 2014-10-27 - Publisher: John Wiley & Sons

This Microsoft Official Academic Course (MOAC) IT Professional curriculum prepares certification students for success every step of the way. This 70-413 Designi
Census of Population, 1970: Alphabetical Index of Industries and Occupations
Language: en
Pages:
Authors: United States. Bureau of the Census
Categories:
Type: BOOK - Published: 1971 - Publisher:

Designing for Digital Transformation. Co-Creating Services with Citizens and Industry
Language: en
Pages: 470
Authors: Sara Hofmann
Categories: Computers
Type: BOOK - Published: 2020-12-01 - Publisher: Springer Nature

This book constitutes the thoroughly refereed proceedings of the 15th International Conference on Design Science Research in Information Systems and Technology,
Theories and Practice in Interaction Design
Language: en
Pages: 392
Authors: Sebastiano Bagnara
Categories: Computers
Type: BOOK - Published: 2006-06-20 - Publisher: CRC Press

Ad hoc and interdisciplinary, the field of interaction design claims no unified theory. Yet guidelines are needed. In essays by 26 major thinkers and designers,
Designing for Human-Machine Symbiosis Using the URANOS Model: Emerging Research and Opportunities
Language: en
Pages: 170
Authors: Hadorn, Benjamin
Categories: Computers
Type: BOOK - Published: 2017-02-08 - Publisher: IGI Global

Demand for integral and sustainable solutions is on the rise. As new ways of defining reality emerge, this generates the progression of more humanistic and sust
Designing for Service
Language: en
Pages: 288
Authors: Daniela Sangiorgi
Categories: Design
Type: BOOK - Published: 2017-02-23 - Publisher: Bloomsbury Publishing

Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its qua